This Privacy Policy explains how ug889 collects, uses, stores, and protects your personal data. It applies to all users of the ug889 platform, including residents of Indonesia and all other eligible jurisdictions. By registering an account or using our services, you confirm that you have read and accepted this Policy.
All data transmitted between your device and the ug889 platform is encrypted using industry-standard 256-bit SSL/TLS. This applies to every page, every transaction, and every support interaction.
ug889 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data sharing is limited strictly to what is required for operations and regulatory compliance.
As a ug889 member, you have the right to access, correct, port, and — in certain circumstances — request deletion of your personal data. All rights requests are handled within 30 calendar days.
ug889 retains personal data only for as long as necessary for the original collection purpose or as required by applicable law. Retention periods for each data category are documented and enforced.
In the event of a data breach that poses a material risk to affected users, ug889 will notify impacted members within 72 hours of becoming aware of the incident, consistent with international best practice.
ug889 sends promotional communications only to members who have explicitly opted in. You may withdraw marketing consent at any time through your account settings or by contacting our support team.
The following terms have specific meanings throughout this Privacy Policy:
ug889, operating at https://ug889.cam, is the Data Controller responsible for your Personal Data collected through the Platform. All data protection enquiries, rights requests, and complaints should be directed to ug889 using the contact details set out in Section 15 of this Policy.
ug889 is committed to maintaining the highest standards of data stewardship. We conduct periodic internal reviews of our data-handling practices and update this Policy whenever our practices change materially. The current version is always accessible at https://ug889.cam/privacy-policy.
ug889 collects the following categories of Personal Data in connection with your use of the Platform:
| Category | Examples | Sensitivity |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, passport number, selfie photograph | High |
| Contact Data | Residential address (Indonesia), email address, mobile phone number | Medium |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri), e-wallet identifiers (OVO, DANA, GoPay), transaction history, deposit and withdrawal records | High |
| Account Data | Username, hashed password, account tier, login history, account preferences | Medium |
| Behavioral Data | Wagering history, game session logs, sports markets accessed, responsible gaming tool usage | Medium |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone (WIB/WITA/WIT), referring URL | Low |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with ug889 | Medium |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS, and in-platform notifications | Low |
ug889 does not collect special-category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless you voluntarily provide such information in the context of a responsible gaming support interaction, in which case it is processed solely for your welfare and protection.
ug889 collects Personal Data through the following means:
ug889 takes reasonable steps to verify the accuracy of data received from third-party sources and to ensure that such collection is lawful.
ug889 processes your Personal Data only for lawful, specified, and documented purposes. The primary purposes are:
ug889 processes your Personal Data on the following legal bases, depending on the purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| KYC and age verification | Legal obligation; legitimate interest |
| Transaction processing | Performance of a contract |
| Fraud prevention and AML screening | Legal obligation; legitimate interest |
| Responsible gaming monitoring | Legitimate interest; vital interest (welfare) |
| Marketing communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interest (data anonymized) |
| Regulatory reporting and record-keeping | Legal obligation |
Where processing is based on legitimate interests, ug889 conducts a balancing test to ensure that the interests pursued do not override your fundamental rights and freedoms. You may request a copy of any relevant legitimate-interest assessment by contacting support.
ug889 shares Personal Data only in the circumstances described below. We do not sell or rent your data to third parties for their independent commercial purposes.
As an international online platform serving Indonesian users, ug889 may transfer your Personal Data to servers and service providers located outside of Indonesia. Where such transfers occur, ug889 ensures that appropriate safeguards are in place, including:
You may request information about the specific safeguards applied to any international transfer of your data by contacting [email protected].
ug889 retains Personal Data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law. Key retention periods are:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity records | Duration of account + 5 years post-closure | Legal / AML obligation |
| Transaction and financial records | 7 years from transaction date | Regulatory requirement |
| KYC verification documents | 5 years post account closure | AML obligation |
| Wagering and game session history | 3 years from the date of the session | Dispute resolution; regulatory audit |
| Support communications | 3 years from date of last interaction | Legitimate interest (quality, disputes) |
| Marketing preferences (opted-in) | Until consent is withdrawn | Consent |
| Technical and log data | 12 months from collection | Security; fraud prevention |
When Personal Data is no longer required, ug889 deletes it securely or anonymizes it such that it can no longer be attributed to an identified or identifiable individual.
ug889 applies technical and organizational measures proportionate to the risk posed by the Personal Data we hold. These include:
Your responsibility: You play an important role in keeping your account secure. Use a strong, unique password, enable two-factor authentication in your account settings, and never share your login credentials with anyone. Contact ug889 support immediately if you suspect unauthorized access to your account.
As a ug889 member, you have the following rights in relation to your Personal Data. To exercise any right, contact us using the details in Section 15. We will respond within 30 calendar days. Requests are free of charge unless manifestly unfounded or excessive.
You may request a copy of the Personal Data ug889 holds about you, along with information about how and why it is being processed.
If any Personal Data we hold is inaccurate or incomplete, you have the right to request correction. You may update basic contact and preference data directly in your account settings.
In certain circumstances, you may request that ug889 delete your Personal Data. This right is subject to overriding legal retention obligations (particularly AML and regulatory requirements) and cannot be applied where data is needed to resolve an active dispute.
You may request that ug889 restrict the processing of your Personal Data in specified circumstances — for example, while you contest the accuracy of the data or object to a legitimate-interest processing activity.
Where processing is based on your consent or on a contract, you may request that your Personal Data be provided to you in a structured, commonly used, machine-readable format (JSON or CSV) for transfer to another service provider.
You may object to processing based on legitimate interests or for direct-marketing purposes. Objections to direct marketing will be honored immediately. Objections to other legitimate-interest processing will be assessed on a case-by-case basis.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of marketing consent takes effect within 48 hours of confirmed receipt.
ug889 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other data on your device.
The categories of cookies used on the ug889 Platform are:
ug889 does not use third-party advertising cookies or cross-site tracking technologies that share your behavior with advertising networks. You may manage cookie preferences through your browser settings at any time. Note that disabling Strictly Necessary Cookies will prevent the Platform from functioning correctly.
21+ Only — Zero Tolerance. ug889 has a strict zero-tolerance policy regarding the use of the Platform by anyone under 21 years of age. The Platform is designed, operated, and marketed exclusively for adults aged 21 and over. ug889 does not knowingly collect or process the Personal Data of anyone under 21.
If ug889 becomes aware that an Account has been opened by or on behalf of a person under 21, the Account will be immediately suspended, all balances frozen, and the matter reviewed in accordance with our minor-protection protocol. Any funds deposited by a minor will be returned to the originating payment method following investigation, minus any amounts already wagered.
If you are a parent or guardian and believe your child has registered an account on ug889, please contact us immediately at [email protected] (plain text — not a clickable link). We will take prompt action.
ug889 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or Platform functionality. When we make material changes — particularly any change that reduces your rights or introduces new data-sharing relationships — we will:
Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you disagree with a material change, you should close your Account before the effective date. Funds in your Account at the time of closure will be returned following standard withdrawal processing.
For any questions, rights requests, or concerns about this Privacy Policy or ug889's data-processing practices, please use the following channel:
Email (plain text — not a clickable link):
[email protected]Subject line: Privacy Request – [Your Account Username]
We aim to respond to all privacy-related requests within 30 calendar days of receipt. Complex requests may require an extension, in which case we will notify you within the initial 30-day window. Live chat support is available 24/7 for general enquiries.
If you are not satisfied with ug889's response to a complaint, you have the right to lodge a complaint with the relevant data-protection supervisory authority in the jurisdiction applicable to you. Contact details for applicable authorities are available on request.
Our Terms & Conditions cover your account agreement in full. Our FAQ answers the most common questions about deposits, KYC, and security. Our Responsible Gaming page details all player-protection tools.